FAQ & Help Center
Find answers to common questions about using SetScribe
Quick Help Topics
Card Scanning
How to scan cards and get the best results
Collections
Managing and organizing your card collection
Account
Account settings and profile management
Checklists
Creating and using personal checklists
Privacy & Security
Keeping your collection data safe
Troubleshooting
Fixing common issues and problems
Card Scanning
How do I upload my cards?
You can do this on Web and Mobile (iOS & Android). Just follow these steps:
On Mobile (iOS & Android):
1. Tap the "Scan" button.
2. You can either take a new photo with your camera or upload an existing photo from your gallery.
3. Our AI will then identify the card and add it to your collection.
On the Web App:
1. Navigate to the "Add Card" section.
2. Upload an existing photo of your card (front and back is best).
3. Our AI will identify the card from the uploaded image.
What if my card isn't recognized correctly?
You can manually edit any card details after scanning. Simply tap on the card in your collection and use the edit function to correct player name, year, set, or any other information. Your edits will be saved automatically.
Tips for better scanning results
• Use good lighting - natural light works best
• Keep the card flat and avoid glare
• Fill the frame with the card
• Make sure text is clear and readable
• Scan both front and back for best results
• Clean your camera lens for sharper images
Tablet scanning issues (iPad & Android)
iPad with Stage Manager:
If you're using an iPad with Stage Manager in windowed mode, the camera screen may rotate unexpectedly. This is an iPadOS limitation - Apple doesn't allow apps to lock orientation when running in a window.
Solution: Use SetScribe in full-screen mode when scanning cards:
• Drag the app window to fill the screen
• Or disable Stage Manager in Settings > Home Screen & Multitasking
Android Tablets:
On Android tablets, card scanning uses manual crop mode only. After taking a photo, you'll adjust the crop box to fit your card. The crop box starts as a square and can be resized to any shape.
This gives you full control over the final image, which works better for the variety of screen sizes on Android tablets.
Collections
How do I organize my collection?
You can organize your collection by team, player, year, set, or sport. Use the filter and search functions to quickly find specific cards. You can also add personal notes and mark cards as favorites for easy access.
Can I share my collection?
Yes! You can choose to share your entire collection or individual cards with the community. Your collection is private by default, and you have full control over what you share. You can also follow other collectors to see their public collections. Want to see how it works? Check out our Shared Collection Demo to see how to share and explore an example shared collection.
How do I add cards manually?
You can add cards manually by tapping the "+" button and selecting "Add Manually." Fill in the card details like player name, year, set, and manufacturer. You can also add photos from your gallery or take new ones.
Can I import my existing collection?
Yes. Our CSV Import tool allows you to upload your collection from any spreadsheet program (like Excel or Google Sheets). Simply save your sheet as a CSV file to get started.
You'll be asked to map your spreadsheet columns to SetScribe's card fields. You must have columns for player, year, manufacturer, and set. All other fields are optional.
The import process runs in the background, and you'll receive a notification when it's complete.
Account Management
How do I change my username?
Go to Settings > Account Management to update your username, display name, and profile picture. Your username must be unique and can contain letters, numbers, and underscores.
Is my data synced across devices?
Yes! Your collection and account data are automatically synced across all devices where you're signed in. Changes made on one device will appear on all others within a few seconds.
Checklists
What are shared checklists?
Shared checklists are curated lists of cards created by the community or SetScribe. Examples include "Hall of Fame Players," "Rookie Cards," or "Team Sets." You can subscribe to these lists to track your collection progress. Coming soon!
How do shared checklists work?
Shared checklists are curated lists that you can subscribe to, such as "Hall of Fame Players," "Team Sets," or "Rookie Lists." When you subscribe to a checklist, you can track your progress and see which cards you need to complete your collection. You can also contribute to community-driven lists or create your own. (Feature coming soon!)
Can I create my own checklist?
Yes! You can create custom checklists for your own collecting goals or to share with the community. Add cards manually or import from existing sets, then choose whether to keep it private or share it publicly.
Privacy & Security
Is my collection data private?
Yes, your collection data is private by default. You control what you share with the community. You can choose to keep your entire collection private, share specific cards, or contribute to community checklists. Your privacy and security are our top priorities.
Can I use SetScribe on multiple devices?
Absolutely! SetScribe syncs your collection across all your devices. Scan cards on your phone, then browse and organize your collection on your tablet or computer. Your data is always up-to-date no matter which device you're using.
How is my collection data backed up?
Your collection is securely stored in the cloud and is automatically backed up. You can also export your data at any time.
General Questions
What is SetScribe?
SetScribe is a smart sports card management app that helps you catalog and organize your collection using AI-powered scanning. Simply upload or take a picture of your card, and our app will identify and log it automatically. Available on iOS, Android, and web.
How accurate is the AI card recognition?
Our AI recognition system has been trained on thousands of sports cards across different eras and sports. It achieves over 90% accuracy for modern cards and continues to improve with each scan. For vintage or rare cards, you can always manually edit the details if needed.
What sports are supported?
SetScribe supports 15+ sports and card categories:
Primary Sports: Baseball (MLB), Football (NFL), Basketball (NBA), Hockey (NHL), and Soccer
Also Supported: Racing (NASCAR), Wrestling (WWE), Boxing, MMA (UFC), Golf (PGA), Tennis, Multi-Sport, Gaming, and Non-Sport cards
Our AI recognition works across all major card manufacturers and eras, from vintage tobacco cards to modern releases.
Where can I find app updates and new features?
You can find a complete list of all app updates, new features, and bug fixes on our Changelog page.
What languages does SetScribe support?
SetScribe supports 7 languages across iOS, Android, and web: English, Spanish, German, French, Portuguese, Japanese, and Chinese.
Web: Account > Profile Settings > Language
Mobile Apps: Settings > App Settings > Language
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of SetScribe.